Retail Data Platform
Unify POS, eCommerce, CRM, loyalty, merchandising, inventory, supplier, and finance data.
Retail & Consumer Products Intelligence
Transform Retail Data into Intelligent Customer Experiences
Connect customers, stores, eCommerce, mobile, merchandising, inventory, supply chain, finance, and marketing data to improve growth, margin, loyalty, and executive decision-making.
StorePOS & Operations
eCommerceDigital Commerce
MobileApps & Engagement
LoyaltyCustomer & Offers
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SAP Business Data CloudRetail Data • Customer 360° • Product • Inventory • Finance
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Analytics
Planning
AI / ML
Performance
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Growth • Margin • Loyalty • Experience
Retail Executive Insight
Retailers that connect customer, product, inventory, channel, promotion, and financial data can make faster decisions that improve growth, margin, and loyalty. Concinnity creates that connected intelligence across the retail value chain.
Executive priorities
Retail leaders need connected intelligence across customers, products, channels, and inventory
Fragmented customer, merchandising, sales, inventory, and financial data makes it difficult to optimize growth and margin. Concinnity helps retailers create one trusted view of enterprise and customer performance.
01
Omnichannel Complexity
Connect store, digital, mobile, marketplace, fulfillment, and customer-service experiences.
02
Demand Volatility
Improve forecasting across products, locations, channels, seasons, and promotions.
03
Inventory Imbalance
Reduce stockouts and excess inventory while protecting service levels and working capital.
04
Margin Pressure
Understand the impact of pricing, promotions, markdowns, fulfillment, returns, and mix.
05
Customer Retention
Improve loyalty, relevance, engagement, and lifetime value through customer intelligence.
06
Promotion Effectiveness
Measure incremental lift, cannibalization, margin impact, and customer response.
Executive KPI view
Retail performance at a glance
Revenue Growth+11.6%Year-over-Year Growth
Gross Margin34.2%Merchandise Profitability
Inventory Turns8.9xInventory Productivity
Forecast Accuracy92.1%Demand Planning Performance
Stockout Rate1.7%Availability Performance
Promotion ROI+18.0%Incremental Promotion Return
Customer Retention87.3%Loyalty Performance
Average Basket Size+9.4%Year-over-Year Improvement
Illustrative metrics are shown for design purposes. Final dashboards are tailored to each retailer’s operating model and KPI definitions.
Customer Journey Intelligence
Use data and AI to improve every stage of the customer journey
01
Awareness
Audience intelligence, media effectiveness, attribution, and campaign performance.
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02
Shopping
Search behavior, recommendations, personalization, assortment, and discovery.
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03
Purchase
Conversion, basket analysis, pricing, offers, payment, and checkout.
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04
Fulfillment
Availability, allocation, delivery promise, orchestration, and returns.
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05
Service
Contact drivers, resolution, sentiment, returns, and experience analytics.
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06
Loyalty
Retention, lifetime value, churn propensity, rewards, and next-best action.
Retail Intelligence Framework
One connected foundation for customer, commercial, and operational performance
Executive Business OutcomesGrowth • Margin • Loyalty • Working Capital • Experience
Decision IntelligenceCustomer 360° • Merchandising • Pricing • Promotions • Store • Digital
Planning & AIDemand • Inventory • Workforce • Financial Planning • Recommendations
Retail Data ProductsCustomer • Product • Location • Transaction • Inventory • Supplier
Enterprise Data FoundationPOS • eCommerce • CRM • ERP • Loyalty • Supply Chain • Marketing
Concinnity retail solutions
Connect customer, merchandising, inventory, planning, analytics, and AI
SAP Business Data Cloud
Connect SAP and non-SAP retail data for analytics, planning, and AI.
Customer Intelligence
Enable Customer 360°, segmentation, churn prediction, lifetime value, and personalization.
Merchandising & Category Analytics
Improve assortment, pricing, promotions, markdowns, and category profitability.
Inventory & Supply Chain Intelligence
Optimize replenishment, allocation, inventory levels, supplier performance, and fulfillment.
Retail Planning & Forecasting
Connect sales, inventory, promotions, workforce, and financial planning.
Executive Performance Analytics
Deliver trusted views of sales, margins, customers, stores, digital, and inventory.
AI-Powered Retail Operations
Apply AI to forecasting, recommendations, pricing, promotion planning, and engagement.
Technology ecosystem
Retail intelligence across SAP and modern platforms
SAP Foundation
SAP Business Data CloudSAP S/4HANASAP DatasphereSAP Analytics CloudSAP Customer Activity RepositoryRetail Systems
POS PlatformseCommerce PlatformsCRM & LoyaltyOrder ManagementWarehouse ManagementData & Cloud
Microsoft FabricAzureDatabricksSnowflakeAWSAnalytics & AI
Power BISAP Analytics CloudMachine LearningGenerative AIRecommendation ModelsTransformation example
Illustrative retail intelligence engagement
National Retail Chain
Creating one trusted performance view across customers, merchandising, inventory, stores, and digital channels
Challenge
Customer, inventory, sales, promotion, and merchandising data were fragmented across multiple systems.
Approach
Designed a governed retail data model, standardized KPIs, and enabled planning, promotion, inventory, and customer use cases.
Business Impact
Faster reporting, improved forecast accuracy, better availability, stronger promotion effectiveness, higher retention, and improved margin visibility.
Retail intelligence maturity
How mature is your retail intelligence?
Evaluate customer data, analytics, planning, AI, merchandising, inventory intelligence, governance, and adoption.
Request an Executive Assessment1FragmentedChannel silos and manual reporting
2VisibleStandard sales, customer, and inventory KPIs
3ConnectedIntegrated omnichannel intelligence
4PredictiveDemand, customer, pricing, and promotion models
5IntelligentAI-enabled retail decision operations
Modernize your retail intelligence
Let’s identify opportunities to improve growth, margin, inventory productivity, customer loyalty, and omnichannel experience.
Schedule a Retail Strategy Session